HOURS: We ask volunteers to offer a minimum of one shift (4 hours) per week between 9-5, Monday-Friday.

DURATION: Volunteers will ideally commit to supporting us for at least six months following the training.

LOCATION: Embassy House, Queen’s Avenue, Clifton, Bristol, BS8 1SA

Location: Embassy House, Queen’s Avenue, Clifton, Bristol, BS8 1SA

Responsible to: Volunteer and Events Coordinator

Purpose

To provide administrative and reception support to the Missing Link team to allow workers to provide an effective and quality service to clients who need support around their mental health, domestic abuse or sexual abuse. You will act as a professional and approachable first point of contact for clients, staff, professionals and members of the public. Volunteers in these roles will enhance the services Missing Link provides significantly by ensuring that all calls and emails are answered in a timely manner, and ensuring that people are able to access the support that they need. Volunteers in this role will be able to develop considerable experience, knowledge and understanding in this area of work.

Tasks

• Providing a professional and welcoming first point of contact for face-to face, phone and email enquiries and visitors.
• Primarily the role will involve responding to phone calls by either dealing with the enquiry, or signposting to another team member or party.
• Other responsibilities of the role will be based on the exact needs of the administration/reception team and may include:
  • General office duties (including photocopying and filing)
  • Database input
  • Letter/email writing
  • Processing information
  • Carrying out other relevant tasks as required

Person specification

• This role is only available to applicants over the age of 18.
• A clear, professional and friendly telephone manner.
• Good general administrative skills, including attention to detail.
• Excellent computer skills, including an aptitude for using the internet and Microsoft Office packages (Word, Excel, and Outlook).
• Excellent written and verbal communication skills
• Good organisation skills, including diary and time management.
• A flexible approach to the role, including an ability to work as part of a team and independently, using initiative.
• An ability to work with, and listen to, a wide range of people.
• An ability to be reliable and punctual.

Benefits of role

• A sense of making a real difference to the lives of people who need support around mental health, domestic abuse and sexual abuse.
• Be part of the team of talented and interesting people at Missing Link.
• To use, develop and gain a range of skills and competencies particularly communication, team-work and administration.
• Receive ongoing training and support to ensure you are confident and happy in your role, including induction, on-going support and potential opportunities for development.
• Re-imbursement for travel expenses.
• Ability to apply for internally advertised job roles.
• Access to internal training.
• Opportunities to attend social events with other volunteers.

If you are unsure about applying because you don’t meet all the criteria, please get in touch with the Volunteer and Events Coordinator on [email protected] for an informal chat about the role and your experience.

Please note we will require all volunteers to undertake a Disclosure and Barring Service check – this will not incur a cost for the volunteer.

We also require all staff and volunteers to sign a confidentiality agreement to ensure client privacy and safety.

Training and support

You will receive an induction which will provide information about the organisation and the services we provide (mental health, domestic abuse and sexual abuse), the importance of confidentiality, safeguarding, and professional boundaries. You will also receive role-specific training.

During your volunteering you will always be supervised by a member of staff, and support is available at all times. You will also receive regular supervisions with the Volunteer and Events Coordinator. 

Time and duration

• We ask volunteers to offer a minimum of one shift (4 hours) per week between 9-5, Monday-Friday.
• Volunteers will ideally commit to supporting us for at least six months following the training. 

Details

If you have any questions surrounding the organisation, voluntary roles or application process, please contact the Volunteer Coordinator by email on [email protected] or phone 0117 925 1811.